The Challenge

Following a successful UTurn-led migration from its on-premises data center to AWS, PartsSource entered the next stage of its cloud journey. The organization wanted to establish a sustainable operating model that would support ongoing availability, efficient operations, and continued modernization of the platform. As PartsSource expanded its use of AWS, the environment introduced new architectural, observability, support, and cost-management considerations. PartsSource chose to extend its partnership with UTurn to add 24/7 operational coverage, proactive cloud architecture guidance, and FinOps capabilities that would help the organization operate, optimize, and evolve its AWS environment with confidence.

We came out of the migration with a modern environment and a lean team to run it. AiR+ gave us certified engineers around the clock and architecture guidance we could actually act on. That lets our engineers stay focused on the products our customers depend on instead of watching infrastructure.
— Brian Thomas, VP of Engineering at PartsSource

The Solution

To promote continued modernization within their AWS presence, PartsSource expanded its relationship with UTurn through the Architect-in-Residence (AiR+) program. AiR+ formed the strategic foundation of the engagement, providing PartsSource with embedded architecture and FinOps expertise to guide the continued evolution of its AWS environment. UTurn worked alongside the PartsSource team to plan and execute architecture and infrastructure improvements in alignment with the six pillars of the AWS Well-Architected Framework. The FinOps capability added cost and usage analysis, forecasting, and optimization guidance, helping PartsSource align cloud investment with executive-level business priorities. UTurn complemented this proactive work with 24/7 coverage through its AiR+ Managed Services Program. Qualified, AWS-certified engineers were available to respond to infrastructure incidents that could affect uptime or customer delivery. Because UTurn had designed and migrated the AWS environment, the team entered the engagement with established knowledge of its operational context, enabling informed investigation and response. UTurn’s AiR+ Managed Services gave PartsSource a complete cloud operating model that combined ongoing architectural leadership, financial visibility, and round-the-clock operational support. This allowed the organization to maintain, optimize, and continuously improve its AWS environment while remaining focused on delivering value to its customers.

Business and Operational Results

• Established 24/7 incident response coverage with qualified, certified engineers, improving readiness to address infrastructure issues that could affect uptime and product delivery. 

• Reduced the operational risk associated with managing a newly migrated AWS environment by adding structured oversight, monitoring, and day-to-day support.

• Improved issue response through better visibility into the cloud environment and access to engineers already familiar with the architecture.

• Added proactive architecture guidance through the AiR+ program, helping PartsSource plan and execute infrastructure improvements in alignment with the AWS Well-Architected Framework.

• Introduced FinOps capabilities for cost and usage analysis, forecasting, and executive-level decision support.

• Created continuity between migration and ongoing operations by retaining the same partner that designed and implemented the AWS environment.

• Established a foundation for continued cloud modernization and future optimization.

Why UTurn

UTurn’s deep expertise in AWS cloud migrations, and unique product offerings (such as their RapidLaunch Landing Zone architecture) gave UTurn the ability to quickly evaluate PartsSource’s existing on-premises architecture and translate it to an AWS cloud architecture aligned with the AWS Well-Architected Framework. After earning trust by owning and leading the migration into the cloud, UTurn was the ideal candidate to provide AiR+ Managed Services and FinOps services to PartsSource. This also puts UTurn in a unique position to help PartsSource modernize their new cloud environment in the future. UTurn followed its Assess, Mobilize, Migrate, Realize methodology to guide PartsSource through each phase of their cloud journey.